top of page

Refund Policy

​

Effective Date: 19.07.2024

​

We strive to provide the highest quality of care and services. Please read our refund policy carefully.

​

1. Refund Eligibility

  • Refunds will only be considered under exceptional circumstances and are at the discretion of The Candid Therapist.

 

2. Non-Refundable Situations

  • No refunds will be given for missed sessions or cancellations made once the session booking has been confirmed.

  • Packages and bundles are non-refundable once the first session has been attended.

 

3. Processing Refunds

  • Approved refunds will be processed within 21 business days.

  • Refunds will be issued through the original method of payment.

 

Cancellation Policy

 

Effective Date: 19.07.2024

 

To ensure that all clients receive the best possible care, we have established the following cancellation policy.

 

1. Cancellation Period

  • We do not accept any cancellations once the session has been confirmed.

  • In case of exceptional circumstances, you may write to us at knocknock@thecandidtherapist.com to discuss it with our team.

 

2. No-Show Policy

  • Clients who fail to show up for a scheduled session without prior notice will be charged the full session fee.

 

3. Rescheduling

  • Clients may reschedule a session without penalty if done 2 days in advance of the scheduled session. 

  • One rescheduling per client is permitted.

  • Rescheduling requests made outside the permitted period will be subject to the same fees as cancellations.

 

4. Emergency Cancellations

  • In cases of emergency, please contact us as soon as possible to discuss rescheduling.

 

5. Contact Information For any questions or concerns about these policies, please contact us at:

bottom of page